Frequently Asked Questions
Everything you need to know about your KEEN footwear, orders, and adventure-ready gear.
How do I determine the right size for my KEEN shoes?
Most KEEN footwear runs true to size, though some of our performance hiking models may run a 1/2 size small. We recommend checking the 'Fit Tip' on the specific product page and consulting our size chart for precise measurements.
What is your return policy for online purchases?
We offer a 30-day return policy for all items purchased on our website. Products must be in unworn, original condition with the tags attached. Return shipping is free for all domestic orders within the United States.
Are KEEN shoes waterproof?
Many of our styles feature the KEEN.DRY proprietary waterproof, breathable membrane. Look for the 'Waterproof' icon on the product description to ensure your chosen pair is designed to keep your feet dry in wet conditions.
How should I clean and maintain my KEEN sandals and boots?
For leather models, use a soft brush or cloth to remove loose dirt. For our water sandals, most are machine washable on a gentle cycle with mild detergent; however, we always recommend air drying away from direct sunlight.
Does KEEN offer a warranty on its products?
Yes, we offer a one-year limited warranty from the date of purchase against manufacturing and material defects. This covers issues like hardware failure or stitching, but does not cover normal wear and tear or misuse.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for flexible financing.